Assigned here back in winter 2/15 2023 from Kaiser LA on Sunset. Dirty bed no tv. Horrid place, little to no care from staff.. late meds that come from Valley? Nurses no nothing. Due to back surgery and needing to wear back brace I was unable to l ave bed room. Food was gross! Experienced worst constipation due to pain meds and eventually refused to eat. Was assigned an abundance of hours for Physical and Occupational Therapy that they did not comply with. The legal team is a liar! They tried to rip off my health insurance and claimed I released myself when they took X-rays and rushed me to local emergency room for draining liquids out of lungs at Kaiser West LA. Avoid this facility and all costs, they steal from health care insurance!

I would like to take a moment to recognize **Rosalia Ramirez-Garcia, Marketing Director at Primrose Post Acute SNF**, for the extraordinary care, dedication, and advocacy she demonstrates for the residents and their families. I have personally worked with Rosalia throughout my sister’s rehabilitation journey, and she has been nothing short of **phenomenal**. From the beginning, it was clear that she genuinely has the **best interests of the residents at heart**. She goes above and beyond her role to make sure residents and their families feel supported, heard, and cared for. Rosalia is a true advocate for the community, even when challenges and adversity arise. She advocates for residents as though they are members of her own family, and that level of compassion and commitment is truly special. One experience that will always stand out to our family happened when our flight from Memphis to California was delayed by four hours. Rosalia stayed with us and remained available late into the night. She would not allow us to leave until she knew we were safe, supported, and properly cared for. That level of dedication speaks volumes about the kind of person she is. During my sister’s rehabilitation, Rosalia consistently demonstrated compassion, professionalism, patience, and genuine concern. She has been an incredible source of support for our family during a very difficult time. **Thank you, Rosalia, for everything you do for the residents and their families. Primrose Post Acute is fortunate to have someone who cares so deeply about the people entrusted to its care. You are truly an advocate, a compassionate professional, and a blessing to the community.** I highly commend Rosalia for her outstanding service and dedication.

I went there to massage my friend and a person I advocate for who is diagnosed with Sickle Cell. I enjoy educating the staff and learning from them! I appreciate the personalized attention and friendliness of the staff towards not only my patient, but myself as well!

Primrose Post Acute Facility is the best! Kind employees with smiles and caring spirits! Ms. Gouch’ce is very happy there and I am happy she is happy! Thanks to all employees and their generous support of patients in need! God richly bless you all❤️🌻👍🏾

Please don’t go here.

The staff is very nice and extremely helpful and the facility is clean. I’m beyond happy for my mom to be here

Very good

Very nice staff.

I went to visit a family member. Everybody was courteous, helpful, and smiling, which is a blessing. God bless u all

Extremely attentive and helpful for multiple medications or hygiene items for patients to feel valued. This is my 3rd attempt for post acute care. Their model of individuals that are proficient in maintenance for complex but practical daily care for permanent instructions to take with you. Negative – employees are loud during the night. Sleep inadequacy is overlooked, and guards to improve light distractions are not present. Meds to combat insomnia or narcolepsy are absent from awareness by the staff. Sleep disfunctions need to be trained often. This facility can model having sleep medicine observe patients during overnight care. Sleep technicians that perform sleep apnea testing are qualified to document patient sleep hygiene and clinic prescribers can detail prescribed therapy protocols. My technical expertise is base on extraordinary care received by my family and self, especially my disabled Army veteran husband. The VA needs to use community providers like this facility. Sincerely Bed 10B

My Father stays there and they take good care of him. I highly recommend this facility.

Kind and polite

this place has really gotten better and i love the way they look after my brother , thank you Jesus 🙏🏿

All the staff was polite n respectful. Always quick to help. Thank you 4 all ur help.

The people there are very nice and very helpful and it is very clean

The absolute worst place to send an elderly person. This is a feeder rehab that the Veterans Administration sends Veterans. Yet they get treated terribly with no respect. Why is Tania Pineda writing a review for the company she works for. That speaks volumes. My father almost died in their care. They fed him salt and denied him liquids. He was extremely dehydrated; had delirium and sky rocketing sodium that caused him to be in the ICU for weeks. This place is a dungeon. Avoid it at any cost. I have personally reported this death mill to the health department and the VA has informed me they are under investigation.